Shipping & Returns

Shipping

Butterscotch only ships to addresses within South Africa. Please Note: We do not deliver to PO Boxes as our courier providers require a signature upon receipt.

Shipping will be charged at a flat rate of R99 nationwide. Delivery will take approximately 5-7 working days to arrive once the parcel has been shipped from our warehouse. Deliveries to rural areas may add additional days to the delivery time frames.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the courier company.

Please note that the delivery timeframe may vary during sale times due to an influx of orders.

 

Returns

You may return most items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please refer to our Terms and Conditions for further information.

You should expect to receive your refund within four weeks of giving your package to the return courier, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply send a detailed email to info@butterscotch.co.za. Once authorised, a collection will be arranged. Butterscotch does not accept returns sent separately by the customer. We'll notify you via e-mail of your refund once we've received and processed the returned item.