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Butterscotch reserves the right to reject the returns of goods which are not returned in accordance with our Shipping & Returns Policy.
If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to info@butterscotch.co.za.
Shipping within South Africa will be charged at a flat rate of R99 nationwide. Delivery will take approximately 5-7 working days to arrive once the parcel has been shipped from our warehouse. Deliveries to rural areas may add additional days to the delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the courier company.
Please note that the delivery timeframe may vary during sale times due to an influx of orders.
Butterscotch.co.za delivers only to addresses within South Africa.
Please Note: We do not deliver to PO Boxes as our courier providers require a signature upon receipt.
Please ensure that there will be someone available to receive your purchase at the address provided, as our Courier requires a signature upon receipt. Should a work address be provided, the Courier will require the business and receivers’ names.
Once an order has been dispatched, Butterscotch is unable to amend delivery location or redirect parcel.
Our Returns Policy is in addition to your rights under South African Consumer Law.
Butterscotch is passionate about ensuring that you are completely satisfied with your purchase. If you change your mind about an item purchased on Butterscotch.co.za, you are entitled to a refund/return within 10 days of receipt should it meet the below requirements:
For all returns requests please send a detailed mail to info@butterscotch.co.za. Once authorised, a collection will be arranged. Butterscotch does not accept returns sent separately by the customer.
Any goods that have been purchased on a promotion, will upon return be subject to a handling and administration fee of R150 per order.
The handling and administration fee will be deducted from your refund amount.
Please direct all return or exchange packages to:
Refunds will be processed using the same method as the original payment, within 5 business days of Butterscotch receiving the return parcel. Notification will be sent to the nominated email address at the time of this transaction.
PLEASE NOTE: Butterscotch cannot be held accountable for banking institution processing timeframes.
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